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Latest Planning Advice Features

Improving your customer service

Simple steps to improve service to satisfy existing customers and attract new ones

Why you must put your customer at the heart of every sales proposal

Simple steps for building up a brand that will win you business

Business attitudes towards issues such as flexible working and hiring are evolving

Over 40% of small firms are not asking their customers for business feedback

How business owners can communicate more effectively with employees

Companies that give employees more freedom to innovate will benefit

How to get your business noticed

What your firm can do to ensure customers stay with your brand

The issues all entrepreneurs thinking of buying another business must consider

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