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Are you ready for business in 2019?

By rotide
Created 24/01/2018 - 09:31
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Unfortunately, technology hasn't quite figured out time travel, but three experts have provided us with the closest thing as they look into the emerging trends today and the technologies that they see impacting on our businesses in 2019. From Blockchain, to Augmented Reality, to Artificial Intelligence - the emerging technologies of today are all set to shape your sector in 2019, but will you be ready to respond?

Professor Steven van Belleghem is an expert on customer focus in the digital world

There are three key customer benefits that will shape the expectations of the consumer in the coming years: faster-than-real-time service; hyper-personalisation; and convenient, intuitive user interfaces. These three things will all become important factors in the success of any company if they are going to meet raising customer expectations.

As we see technologies like artificial intelligence developing, the biggest challenge (and opportunity) will be utilising them to create a customer experience that really does make people's lives easier. The rise in popularity of the Amazon Echo is a great example of this, creating an interface that is intuitive and convenient for the customer - convenience is the new loyalty, so companies should keep that in mind.

For more information Visit www.stevenvanbelleghem.com [1]

Jonathan MacDonald , international speaker on managing perpetual change and founder of the Thought Expansion Network [2],

In the near future I see mass adoption of two distinct types of technology. One type that provides radical transparency, like distributed ledger technology that we find with Blockchain, and the other that provides infinite versions of the truth, like Augmented and Virtual Reality. In between these types will sit Artificial Intelligence, merging both worlds and creating new languages.

This future context will produce entirely new marketplaces and business models, but also require a re-configuration of how we educate, lead and live. I predict the central component will be trust, based on objective and subjective versions of truth... And the people and organisations who win will be those that enable personal growth and happiness in the minefield of privacy and control.

For more information visit ten.io/talent [3]

Jacob Beckett is the founder of Vitamin London, a digital innovation studio  

www.vitaminlondon.com [4]

 


Source URL:
https://www.newbusiness.co.uk/articles/starting-a-business/are-you-ready-business-2019