1. Get as much information as you can
Unless a decision is a ‘snap' one, you have time to get more information. Use this. Information isn't just ‘facts' about market size etc. Often the most important information about a decision is how key individuals are going to react to it. Can you sound as many people out as possible? Sometimes, of course, you can't do so directly, but is there any way you can get a feel for how they are going to react?
2. Plan your decision
Making a decision is a process, not something that happens in a moment. Plan the information gathering; give yourself a space to decide and make a plan for implementation.
3. Don't make decisions quicker than you need to in order to appear ‘decisive'
Very often people are pressurizing you into a making a quick decision, because a quick answer suits them, not you. So instead, buy time - you almost always have more time than you think, and (unless you drag your feet excessively) deals usually get better if you wait a bit.
4. Keep the big picture in mind
It's easy to get led astray by short-term considerations. Sit back and ask yourself what the decision is ‘in service of'. What are your key values and long-term aims? Recently, the Conservative and Liberal parties had to think ‘party or country?'
Give yourself an hour to marshal all the facts and devote your entire attention to the decision in hand
5. Know and clearly state what the ‘deal breakers' are
The old sales distinction between ‘must haves' and ‘would like to haves' comes in very handy when considering the consequences of various courses of action.
6. Take time out to make a decision
Give yourself an hour to marshal all the facts and devote your entire attention to the decision in hand. If you can, then go for a walk, and when you do so, don't force your mind to concentrate on the decision; let your unconscious mind turn the matter over. Then decide. But don't tell anyone.
7. Sleep on it
Live with the ‘trial decision' you made above for at least a night. This is an old piece of wisdom that is still of huge value in the today's fast-moving and turbulent world.
8. Give yourself ‘wiggle room' - nothing ever works out exactly as expected
This is of particular importance in the current environment, when things seem to be changing so fast. This runs in the face of much comment on decision making, that praises people who force through unpopular decisions as ‘visionaries'. Actually, the visionaries are the ones who force through unpopular decisions that turn out to be right. If the decision is wrong, they get called other names. The best decision makers implement their decisions gently, in the light of changing circumstances. They are prepared to change tack if the world around the decision changes.
9. Make sure there is an escape route if things go really wrong
This takes the point above further. Sometimes decisions, however well made at the time, just turn out to be wrong. Then the role of the good leader is to admit the fact, accept the new circumstances and make a new decision. Sometimes it will be a simple reversal; more often a hybrid of the old and new - for example Coke kept on selling their unpopular new Coke, even after it had flopped and they had had to reintroduce their old formula.
10. Follow your intuition
If your head says yes but your gut feeling says no - it's wrong!
And one for luck - remember that decision making is a skill, that you can always learn more about. All the decisions you make - the ones that work out and the ones that don't - are material on which to build your ever-increasing skill in this essential area.
Robbie Steinhouse's book, Brilliant Decision Making, is published by Prentice Hall at £12.99. Contact Robbie by email on Robbie@nlpshcool.com
