Being aware of current trends and
finding the best ways to implement them into your business will help improve
customer experience and keep your brand and product at the top of your
customer’s minds.
When
experimenting with online selling trends, it is important to ensure that every
change made is geared towards making things better and easier for your
customers.
They are your
top priority so if it does not help them in any way, it is best to forget about
it.
With that in
mind, let’s talk about some of the major e-commerce trends every online seller
should know about.
Social shopping
This e-commerce
trend is one in which shoppers’ friends are fully involved in the shopping
experience. Customers use social networking services to share their purchases,
deals, wish lists etc. The intention is to recreate the social interactions
usually found in brick and mortar stores and malls.
Platforms
following this trend, offer
social shopping network options to customers who can become members
of a shopping community where
they can shop online with their friends, share interests, product
recommendations, get reliable reviews from their network, share their preferred
products, purchase experiences etc. Websites like www.incobis.com are a good example of the social shopping trend.
Personalised shopping experiences
Giving customers
a personalised shopping experience via personalisation technology is the
current trend for successful e-commerce companies. This is done by showing
dynamic content, personalised product recommendations and offers based on a
customer’s browsing behaviour, personal data and purchase history.
The core of this
technology is data collection. Basically, you take all the personal information
a customer inputs and use that data to create a unique, personalised experience
for them.
Again, when
looking for an e-commerce
seller central UK following this trend, you can expect to find
platforms that are fully committed to offering personal and fully customised
shopping experiences, that connect people and help them find, buy and express
whatever they might want to about shopping.
3D/Interactive product visuals
Another unique
way to enhance user experience in online selling is through interactive or 3D
product images. Gone are the days of static, boring product images. E-commerce
brands now offer shoppers a 3D, all-round visual of products, helping them have
a better sense of what they are buying. This helps cancel out doubt for the
customer and increase sales conversions for the seller.
Unlike in
physical stores where a customer can touch, feel and even smell a product
before making a buying decision, online selling is restricted to only what the
customer can see on their screen. Offering a 3D, interactive visual of products
can help reduce the high rate of returns.
While it is true
that online selling trends come and go, it is vital that every e-commerce
business pays attention to and implements those trends that have a noticeable
impact on customer experience and sales conversions.