What if...?
The phrase has driven every bit of resilience planning since the invention of the Abacus. It's the cloud that the best forward planners deliberately position just out of sight in a perfectly blue sky.
And wouldn't you know it? It's always full of rain.
The wisest business leaders identify the what if. They build systems, structures and measures to plan for the best forecasts, but prepare for the what if that might cripple their margins, their revenue streams or their projected models. They ensure that for every raindrop they have an umbrella handy.
All the forward planning in the world can't always save a business' hopes and dreams from the Market, however, and since the financial crisis of 2008 we've been acutely aware in every industry that those umbrellas can't be left at home, even as the sunshine beams down.
Things are looking up, but no market stays happy and sunny forever, and one lesson taught by 2008 and the subsequent global downturn is that the astute stay prepared. The bubble could burst, the markets could crash or your sector could come up against difficulty and outside pressures.
But what can you do when you have the need for a customer service team, negotiators, technicians or contact support? Any ripple in the well-trodden stream of supply-and-demand hits the customer service sector hardest, as all those potential and existing customers are forced to tighten their belts and close up their wallets.
Your revenue streams are down, your forecast models are breaking apart, and you're left with staff you don't need, an infrastructure in need of serious downsizing, and all of the accompanying headaches and stresses that follow from there.
What happens then? Surely that's a what if that no metaphorical umbrella can save you from.
What you need is a solution that combines the high standards you expect of your own staff, integrated and world class technical resources and development capabilities, and the resilience and security of knowing that you can keep costs in check while reducing the worry and burden of an economic or industry downturn.
The umbrella you need is a professional and reliable Telephone Answering Service.
Telephony solutions of this nature are there to answer your contact needs, process your orders and deal with your valued customers on a 24/7 basis according to need, with a bespoke service tailor-made for your business. Come rain or shine, downturn or upturn, good times or bad, Telephone Answering Companies will always be there by your side and ready to take up the slack during drops or support the growth you want and expect.
Transfer your customer contact needs to a Telephone Answering Service and see the need for operatives, HR and complex infrastructure met by having a dedicated team of outsourced professionals at your disposal, meaning one less worry about what might be lurking around the corner for your business or the wider economy.
That's one more what if to tick off the list.
