Make the most of web-conferencing
In times when companies of all sizes want to reduce both their travel budget and their carbon footprint, there is a growing demand for web-conferencing technology as a means of allowing people to host conferences from their own offices.
According to Premiere Global Services, web conferencing has come a long way over the last few years. What was once seen as a tool for the huge corporates to streamline their internal communications is now finding a new market in smaller companies.
"Small companies are now also experiencing the business benefits that web-conferencing offers, not internally but for their external communications," said Stephane Guiblin, Netspoke product manager.
"Offering a powerful audio and visual medium, web-conferencing
is being used to communicate more effectively with customers, prospects and
suppliers. The results are cost savings, greater productivity and a closer
relationship with customers."
Premiere Global Services offers the following tips to help drive adoption of web conferencing in your company:
You can't just expect your employees to start using an unfamiliar service. Technology offers many benefits but people need to be willing to change the way they do things and not everyone likes change. It is important to make sure that they are introduced to the product and fully guided on its usage and the benefits that it offers
Ensure that the key internal sponsors are bought in to using web-conferencing. Getting the business owner or senior managers to set up a web conference to communicate to the rest of the company is perfect for showcasing how it works
Create a safe environment
It's easy for people to get frustrated and give up on a service that they cannot use. Offering relevant training and knowledge tips to employees will ensure that they are comfortable with using the new service. In addition, getting them to first use it amongst themselves will ensure that the users are comfortable with using the service and able to iron out any issues before using it externally
One of the biggest issues with a new service is when it doesn't fit in with the IT infrastructure. There is nothing more frustrating for users to try and use a new service and find it blocked. It is important to make sure that firewalls and email software allows the employee to easily schedule, attend and manage web conferences
People are busy and haven't got time to attend long and lengthy training sessions. Holding on-demand training sessions helps users learn at their own pace and when they have the time. Alternatively, you can also send out recorded overviews on how to schedule, use and record a web conferencing
Remain in contact
It is easy to forget how something works if you only use it once a month. A small wallet card on your desk, internal awareness materials and regular top tip emails will help employees remember the key details
When a service doesn't work, it is simple to just give up and find another way. Users need to know that they can quickly get help online during a web-conference or via a phone call
Online resources such as intranet pages are a great tool to create internal awareness, facilitate sign up and encourage usage. Simply including a virtual library with product material and reference guides will make it easier for users to learn about new services. By using a branded intranet page users can quickly contact their account manager, request demos and further training
Incentives and vouchers are a good way of encouraging users to try a new service or attend training. Once they have used a web conference, they are more likely to use it again
Post Date: June 2nd, 2008