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Small businesses ‘woefully served’ by utility companies
Small and medium sized businesses are to be given new rights for dealing with gas and electricity companies in a bid to stop the ‘really terrible' treatment they currently receive, according to regulator Ofgem.
Ofgem's chief executive, Alistair Buchanan said that small businesses had been, "woefully served" by energy suppliers and that practices in the industry had to change.
The regulator will unveil detailed plans for helping small companies in February, with measures expected to include a new code of practice for energy suppliers, new rules for agents involved in gas and electricity sales and a requirement that business customers be given their terms in writing.
Mr Buchanan added that small companies found it difficult to know whether they were receiving a good price for their utilities.
With cash flow currently tight for many small firms the new measures will be welcomed, although the plans will not be set out until next February and the Conservative Party has branded them as "hopelessly weak."
Post Date: December 17th, 2008
Ofgem's chief executive, Alistair Buchanan said that small businesses had been, "woefully served" by energy suppliers and that practices in the industry had to change.
The regulator will unveil detailed plans for helping small companies in February, with measures expected to include a new code of practice for energy suppliers, new rules for agents involved in gas and electricity sales and a requirement that business customers be given their terms in writing.
Mr Buchanan added that small companies found it difficult to know whether they were receiving a good price for their utilities.
With cash flow currently tight for many small firms the new measures will be welcomed, although the plans will not be set out until next February and the Conservative Party has branded them as "hopelessly weak."
Post Date: December 17th, 2008
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