Making sales, chatting to suppliers and speaking to customers are just a few ways in which your business uses its telephone every day. You could say your phone line is how you broadcast your business to the rest of the world.

 Therefore choosing the right company to supply your phone service is vital. You want a provider who knows just how important it is that you have a working phone line, who has experience installing lines to business premises and who knows that you need to keep your costs low.

James Wilson, Marketing Director at XLN Business Services said, “Businesses often think hard about small decisions relating to their services, for example should they shut half an hour early this Friday, but don’t give much thought to looking around for a reliable, low cost telecoms provider. I think most people are unaware quite how much money they could save by switching.” 

 Both new and existing businesses need all the help they can get to get the best deal. So where do you start?

 

1.       Low cost doesn’t mean you have to compromise on quality – Don’t assume the cheaper providers supply a worse service. Providers like XLN use BT Openreach to maintain their lines. On the whole networks are all the same but some connections cost less because providers pay a discounted wholesale rate and pass the savings on to their customers. This ensures the fairest price for the smallest businesses that need a great service for a lower price.

2.       Choose a business specialist – Choosing a company which specialises in providing businesses and business grade service is important. If your phone stops working for whatever reason, you need it fixed immediately and residential providers simply don’t have the same urgency and turnaround times as a business provider. Your business is too important to risk it just to save a couple of pounds a month with a residential telecoms company.

3.       Choose a provider who can let you grow – As your business grows you may need to change the services you take. Starting out with a dedicated business provider means its less hassle for you when you need to add another line or service such as broadband. A company that offers telecoms systems for slightly larger businesses also is great because you know they’ll allow you to expand later on.

4.       Build a relationship – Look for a company that rewards its longstanding customers for their loyalty. You are making an investment by switching so make sure they will give you something back over time, whether it’s advice or expertise for your business, or simply money back if you refer your friends to join up too.

5.       Help when you need it –Things rarely go wrong with a phone line, but if they do, you want a provider with excellent customer service to put your mind at ease. Business providers know how important a speedy turnaround is for businesses and as a result they treat you with respect and good communication. Great customer service always deals with your issues quickly, politely and explains the process as you go through it.

About XLN Business Services

XLN Business Services is the small business specialist. Since 2002, 130,000 UK small businesses have chosen XLN as a provider for their business telephone, broadband, mobile, energy and card processing.

When you switch to XLN your telephone number and call quality will stay the same because XLN's lines are maintained by BT Openreach engineers. XLN connections cost less because we pay a discounted wholesale rate and pass the savings on to you.

If your business spends more than £40 per month on your business phone and broadband bill you could save hundreds of pounds every year by switching.

For further information please go to XLN Business Services