"The past couple of years have proven the resilience of UK's businesses. They've highlighted the perserverance of companies to ensure that they achieve and maintain success, even in the most challenging conditions. But we are keenly aware that there is always room for improvement, and conscious of our role to help businesses continue to innovate and make changes with substantial, long-term impacts on business practices.
"Every year, ineffective fleet management is costing the UK's businesses millions. Our latest Yellow Paper, Incident Management: The end-to-end experience, reveals how businesses can evolve to minimise business downtime and increase uptime across their fleets. We believe that understanding the areas that fit within the incident management remit and how they affect one another is critical to the addressing fleet management challenges of today and tomorrow.
What is incident management?
"Incident management is a critical tool for businesses looking to lower business running costs in the current financial climate. As a field, it is designed to reduce the occurrence, expense and disruption of unexpected events during work, covering everything from vehicle maintenance to accident management, insurance cover, training, roadside assistance and customer service, and combining a wide variety of services into a single ‘end-to-end' solution.
An end-to-end solution
"Ensuring a company is operating successfully is complex, time-consuming and expensive. Tasks and objectives are often organised between a variety of employees with poor or no communitication between one another, which is a missed opportunity to the productivity of a business. At the same time, pressure is being put upon businesses to cut costs and ‘make do with less' as they focus on recovery. With a spotlight on uptime and efficient use of resources, now is the perfect time to consider end-to-end business management.
"Profit and revenue are intrinsically linked to how effectively any business manages its time, making incident management critical to success. Successful implementations of incident management can have positive impacts on any business, such as significantly reducing downtime, maximising productivity and minimising business disruptions.
Positive changes
"As businesses across the UK continue to recover, it's now up to companies to make proactive and positive changes to increase uptime and productivity. With that being said, it's becoming clear that one of the best ways to improve in these areas is through end-to-end incident management.
"Our incident management service combines our highly regarded fleet services into a single package. By combining SMR, accident management, insurance, training and roadside assistance with attentive and proactive customer service, end-to-end incident management solutions provide for us a step-change to our business performance, all whilst reducing administrative burdens and improving incident response rates and outcomes.
"After everything companies have been through over the last two years, we hope sharing more about our stance on incident management will encourage others to look internally at how they can more effectively implement this into their workforce to ensure we can all continue to grow and innovate in order to better support our networks of customers. Remember. We're with you at every stage of your journey."
