Steve James, Opus Energy

For small businesses at the moment cash is king - and the best way to get more money into your firm is to attract new clients. Corporate clients can be hard for smaller firms to attract, but normall pay good rates and if you win their business and do a good job repeat business is extremely likely.
Seven ways to attract big businesses:
1. Know your potential customers
Due
diligence is vital before pitching to a new company for business. By
understanding exactly what your target company's goals are, you can be
clear about how your services will directly benefit them and help
achieve those goals. Demonstrate that you make it a priority to know
your customers in order to achieve the best results for their
individual business.
2. Demonstrate your stability
Big
businesses may worry that SMEs are less financially stable and
therefore less able to give a sustainable level of service. Remove
these uncertainties by demonstrating your company's financial health
and long term plans. Arrive at pitch meetings prepared to discuss your
business plan in detail, noting your targets, and making it clear that
you are a partner for the long term.
3. Price sensibly
Your
prices should be based on operational costs and must be sustainable.
Companies that win business simply by undercutting the market are often
unstable and go bust. Be competitive, but price sensibly to maintain
stability and focus on giving value for money.
4. Be customer focused
A
good technique is to train your main team members to understand as many
different areas of your business services as possible. This way they
are able to address most customer questions directly without
transferring the enquiry to different parts of your business. A
knowledgeable account manager is vital for corporates that demand a
responsive, dedicated service.
5. Be innovative
In
a competitive market, smaller players need to be innovative to stay at
the forefront of the market. Ask your customers what additional
business requirements they have and use this to create new offerings.
By doing this, Opus Energy was able to identify a need in the corporate
market for an online flexible energy purchasing platform. This was
developed in-house and launched as Opus Evolution in September 2007.
This service has since become one of Opus Energy's leading products,
boosting turnover in the past 12 months by 25%.
6. Network
Referrals
from existing contacts tend to make up the majority of good business
leads for SMEs with smaller marketing budgets. Attending industry
events with a product you can demonstrate is a good way to encourage
interaction with potential customers. Become a member of industry
associations and be sure to produce case studies with existing
customers - corporates are much more likely to consider you as a
contender having seen glowing reviews from their peers.
7. Retain customers
Face-to-face
meetings are important to build and grow relationships with corporate
customers. Surprisingly, very few businesses actually do this as
standard. Opus Energy has a high customer retention rate, achieved by
ensuring that account managers travel to client sites for regular
account reviews. Each customer must be valued as a long term
investment.
For more information please visit www.opusenergy.com
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Post Date: August 6th, 2009